We follow your parcel with you
This page updates by itself, day and night.
Personal help within one working day
A real person answers you, by e-mail.
We look after your order until it's in your hands
If something goes wrong on the way, we sort it out with you.
Good to know
Why hasn't my tracking updated for a few days?
That's normal. A parcel is only scanned at certain points along the way, so a few days without a new scan doesn't mean anything is wrong. Your parcel keeps moving and this page updates by itself.
What if I'm not home when it arrives?
The courier usually leaves it with a neighbour or at a pickup point nearby, or tries again the next working day. You'll see here where it is.
It says delivered, but I don't have it
First check with neighbours, your letterbox, reception or a safe place around your home. Still nothing? Contact us and we'll look into it for you right away.
Can I still change my address?
Contact us as soon as you can. We'll check straight away what is still possible.
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Lifetime Craftsmanship Support
We stand behind the craftsmanship of our jewelry.
If you experience a verified manufacturing defect during normal use, please contact our customer support team for assistance.
This craftsmanship support is separate from our 30-day return and refund policy.
30-Day Returns
Hassle-free returns or exchanges within 30 days — even for sale items.